Customer relations manager (M/F)

Created in 2014 by Clément FRANCOMME, UTOCAT is a 16-person fintech specializing in banking, finance and insurance.

At Utocat we develop our own SAAS RPA AI software in finance. We bring our customers into this technology with solutions that deliver business value first. Catalizr makes it possible to use dematerialized securities accounts in the neo-economy (start-ups, crowdfunding, wind farms and other regional projects) - no more paper! In this way, we promote financing in the real economy, meaningful projects and employee share ownership.

Customer relations manager M/F - CDD Replacement for maternity leave

Position description

We're looking for a Customer Relations Manager M/F

Do you want to work for an ambitious, dynamic and constantly evolving company?

Are you attracted by the new technologies/banking/insurance environment and position yourself as a real challenger?

You're organized, rigorous and looking for a strategic position

Ensuring customer satisfaction is second nature to you

Utocat is just waiting for you!

Your role will be to support the user in the use of the solution, to advise and train them, to best meet their needs and expectations, and thus to be an integral part of Utocat's growth!

To carry out your mission, your main activities will be to constantly interact:

• Users: you help users make the best use of the solution through your support responses or the guides/manuals/FAQs/... that you can make available to them
• Technical : contacts are regular to ensure fast and relevant support for customers,
• Onboarding: to ensure the solution goes live with excellent customer satisfaction
• Product: to pass on any comments or ideas about the design of the service and its functionalities

Concretely, what will your day-to-day involve?

• Assisting our users by providing clear and precise answers to their questions
• Fostering the loyalty of our users, ensuring exceptional support and onboarding on our platform.
• Propose quick solutions to save time for customers and the technical team
• Remote user needs to the Product Manager in order to improve the platform on a daily basis.
• Optimize and improve our internal processes to be ever more reactive and proactive. This involves, for example, detecting the repetition of requests to find a response that avoids calls to support or limits the duration of interventions.

PROFILE WANTED:

> Education : Bac +2/+5

> Experience : ≥ 1 year, excluding work-study

Developed customer relations skills, comfortable on the phone and in writing.

Sense

of pedagogy, both in discussions and in the communication media to be created to facilitate the use or even adoption of the solution.

Measure people's non-return to supporting our solution

Positive, dynamic and motivated team spirit

Ca

Ability to manage activity responsibly and autonomously

Interest in startups.

Or

organized

Rigorous

Proactive, you like to detect and solve problems before they are reported

You'll be key to ensuring lasting customer satisfaction

Technical environment

• Literacy in tools (Drive, Slack, zendesk) or equivalent required

Compensation and "extras"

Compensation package to be negotiated according to profile between €25,000 and €30,000 / year - ETAM status - 35h / week

CDD - Replacement maternity leave

Start date: September 2025

A profit-sharing agreement in place for an annual bonus with the possibility of matching for employees who wish to acquire company shares (i.e. approximately 1.5 months' salary)

Position based in Lille (Euratechnologies)